Articles

• Focus & Alignment with the Balanced Scorecard
  by Paul Niven
  Using performance measures to gauge success is vital to any organization, whether operating in the private, public, or nonprofit sectors...
• Cost Management & the Balanced Scorecard
  by Paul Niven
  The Balanced Scorecard has emerged as a proven and effective performance measurement tool in our quest to capture...

Case Studies

Consisting of three plants in India, and supported by a nationwide sales and service network, Tata Motors Commercial Vehicles Business Unit (CVBU) manufactures the full range of commercial vehicles, such as 60-seat buses and 6x4 off-road vehicles...

Energy provider Statoil has launched a project to ‘blow up the budget’, and replace it with a new planning and performance management approach that is built around the balanced scorecard...

KPI Library

Choose a list from our resource of Key performance indicators

• Inventory turnover
• Inventory value
• Customer rating
• Average time from customer contact to sales response
• On-Time Delivery
• Administrative expense/total revenues
• Training hours per employee
• Average years of service

Tips, Tools and Techniques

• Choosing Strategic Targets
  Architecting a Balanced Scorecard requires organizations to master four techniques...
• Scorecard Pilots
  It begins by showing that the ideal text-book scorecard implementation process, which begins with the global organization’s executive...
• The Do's and Dont's of Using Consultants
  Those who decide to invest in consultancy support have many external firms...