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I have visited several companies in the past and many of them have asked me about how to make their performance management system one that reflects strategy. They all wanted to go from a KPI / operational focus, to a more strategic focus and asked for help. My advice was to not even think about what they had in their current Performance Management system. Even if they had good data that was hard to collect, they must just leave it all for a while when structuring a Strategic Balanced Scorecard. This process of “emptying your brain of your beloved KPI’s” is hard for many.
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