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Home arrow KPI Library - Part Seven

KPI Library

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The following library of key performance indicators is intended to provide an example of the choices some organizations make in building their scorecards and dashboards.

 

Water Services 

  • Households served
  • Pipeline maintenance
  • Total abstraction
  • Cost of customer service
  • Number for service irregularities
  • Average debtor days   ...

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 Telecommunications

  • Wait times
  • Revenue per call
  • Service life of equipment
  • Downtime
  • Average revenue per user (ARPU)
  • % of non-voice revenue   ...

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