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The following library of key performance indicators is intended to provide an example of the choices some organizations make in building their scorecards and dashboards.
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Water Services
- Households served
- Pipeline maintenance
- Total abstraction
- Cost of customer service
- Number for service irregularities
- Average debtor days ...
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Telecommunications
- Wait times
- Revenue per call
- Service life of equipment
- Downtime
- Average revenue per user (ARPU)
- % of non-voice revenue ...
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More KPIs
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