Summary

This resource is a diagram that identifies and defines the key elements necessary for successfully realizing the goals of Enterprise Performance Management (or Corporate Performance Management) in a knowledge-based organization.

The two main goals are identified as 1) improving how managers think and act and, 2) the effective deployment of change. The four elements or critical success factors contributing to the achievement of these goals are 1) Performance Measurement, 2) Decision Support, 3) Problem Analysis, and 4) Process Improvement.