Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven focuses on the enormous challenges that organizations face when mergers happen, contending with aspects like divergent cultures, conflicting sales channels and mismatched strategies.

 Training for BSC Success - Training for Balanced Scorecard Success Training leads improvements in bottom line results.

Creating a Public Sector Scorecard - How the public sector agencies have addressed the challenges in implementing the BSC and its use of customized Strategy Maps

• Goal and Target Setting

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven points out how executives feel that management meetings have become a highly unproductive activity in organizations. Further, most management meetings squander the opportunity to learn about the organization’s strategy execution efforts. Thus, poor meetings have a cascading effect that creates a bigger and unintended tangle for organizations.

Why Nonprofit Organizations need a BSC - So that they can deliver transparency and accountability

Unites States Postal Service - A balanced performance management framework helps drive strategies of financial stability, customer focus, operational efficiency, & human capital

• What words are you using in your strategy plan?

Summary

This resource provides a top to bottom or end-to-end picture that shows how a company’s vision and mission are connected to activities and tasks. Internalization of this logic can contribute to enterprise performance management (EPM) and the development of business strategy.

The diagram provides a connected view of strategic thinking and strategic planning on the one hand and tactical thinking and planning on the other hand. This view charts the flow from company vision, mission, values and company goals to business unit objectives, departmental objectives, and activities and tasks. In charting this flow, the diagram also points to the scope of performance measurement.

Interview with Paul Niven - The need for a formal practice of Performance Management

Interview - Sven Edvinsson - Senior VP, Head of Group Planning, Nordea - Insight into how the Balanced Scorecard fits into the larger Planning and Performance Management Model

• Interview Barbara Possin - VP, St Mary's - Duluth Clinic Health System
• BSC Champion Testimonials

Summary

This resource explains how businesses should use Statistical Process Control (SPC), which provides a way to understand the variations found in every process, including business processes that involve Key Performance Indicators (KPIs).

Using an actual business case scenario, the article shows how businesses can discern whether the numbers 1) hint at a stable or unstable process, 2) indicate variation that is inherent to the process or outside the process, 3) call for a process change in order to get better results, or 4) require businesses to identify the actual cause and take corrective action.

Sculpting the Perfect BSC - The key is to create unique objectives and measures that communicate strategy

Spotlight - A Performance Management Framework understanding the potential for a common  ground between strategic and operational aspects of performance management

Other articles

• Case study Christchurch City Council 
• Can you lose weight by weighing yourself?