Summary

This interview features Julian Taylor, director of strategy development and network performance for Scottish Enterprise Network (SE), which is Scotland’s main economic development agency and comprises Scottish Enterprise National (the coordinating body) and 12 Local Enterprise Companies (LECs) that collectively cover 93 per cent of the nation’s population. In this interview, drawing from his experience of facilitating the Balanced Scorecard program in Scottish Enterprise, Julian Taylor presents a practitioner’s viewpoint regarding various aspects of the Balanced Scorecard concept.

Summary

No change initiative, regardless of the promise it holds, can succeed without the active support of senior executives. In this article, Paul explains the importance of executive sponsorship for your Balanced Scorecard implementation and outlines a number of proven principles for gaining active and ongoing support.

Strategy Elevator  - I have visited several companies in the past and many of them have asked me about how to make their performance management system one that reflects strategy. They all wanted to go from a KPI / operational focus, to a more strategic focus and asked for help.

Summary

The US Postal Service has over 700,000 employees and delivers 212 billion pieces of mail annually to over 144 million destinations. Surprisingly, the strategic performance of such a huge organization is managed through a corporate Balanced Scorecard with only five goals and 10 measures.

Summary

This is an interview done with John Monczewski, when he was Manager, Balanced Scorecard for The GO-Team of the global management consultancy Booz Allen Hamilton. With then about 900 employees and headquartered in McLean, Virginia, USA, The GO-Team is an amalgam of the support functions of a conventional corporate structure. In this interview, drawing from his experience of facilitating the Balanced Scorecard program in Booz Allen Hamilton, John Monczewski presents a practitioner’s viewpoint regarding various aspects of the Balanced Scorecard concept.

Summary

In this article, Paul illustrates why and how Balanced Scorecard as a management methodology assumes more significance in the light of the severe recession.  As a system that has proven remarkably in solving many a management challenge, BSC is versatile to come in handy in crisis situations as well.  With specific insights into dealing with the four balanced scorecard perspectives in difficult business conditions, Paul highlights how many of the standard indicators assume an elevated stature during a downturn.

Milestone party!  - I don't know if you have tried to run on a treadmill. It can be quite scary. There are Youtube video's that demonstrate how not to do it. But that is not my point. Let's say you are asked to run a half marathon on the treadmill.21 kilometers is a long distance you might say, and it is for me too.

Summary

The Commercial Vehicles Business Unit of India-based Tata Motors manufactures the full range of commercial vehicles and is one of the world’s top 10 truck manufacturers.

Years of poor financial performance had thrown off-track the Unit’s objective of being among the world’s five most profitable commercial vehicle makers. The CVBU developed a strategy for effecting turnaround, creating sustainable growth and profitability. Earlier studies, using the Malcolm Baldrige model, had highlighted the unit’s weakness in strategy deployment. In response, senior managers chose the Balanced Scorecard as the preferred driver of change and strategy implementation tool.