Summary

An enterprise-level Balanced Scorecard is owned by the senior team (which is responsible for strategy). To create a high level Scorecard and formulate a robust plan for strategy implementation, the initiative needs to take into consideration the people-related elements that need to be addressed at the very outset. This article, structured in a Q & A format, answers the question ‘What is the role of the HR function in creating an enterprise-level Balanced Scorecard?’

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven focuses on one aspect in any Balanced Scorecard program that is crucial but neglected – training

Training leads to a better educated and motivated workforce and can also produce dramatic improvements in bottom line results. This holds for the Balanced Scorecard as well. In this article, the author asserts that an organization’s Balanced Scorecard will benefit greatly from a well-planned, carefully constructed, and skillfully delivered training program. He also shares the essentials necessary to develop a training curriculum for Scorecard success.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven points out how differences in definitions for the same terms are more than a matter of semantics and have the potential to create a whole lot of confusion and damage in a Balanced Scorecard inplementation. The author then offers a simple exercise in terminology to help organizations create a lexicon for the Balanced Scorecard and ensure shared understanding.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven focuses on the most challenging aspects of business – strategy. While the study of business strategy and its development has generated a wide range of perspectives and a wealth of material, the author points out that true success is entirely dependent upon the successful execution of strategy. This is where the Balanced Scorecard fits in, says the author.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven draws from his experiences and highlights the typical query raised by small and medium sized businesses about the applicability of the Balanced Scorecard to their businesses.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven argues that the pace of change today has impacted all categories of organizations – private, nonprofit and public sector organizations – and requires them to focus on strategy execution. The Balanced Scorecard was born out of the realization that organizations need a system that allowed them to take advantage of intangible assets, and balanced both financial and non-financial indicators of success, thereby
increasing the odds of strategy execution. The Balanced Scorecard begins with an organization’s strategy and seeks to translate the strategy into performance measures which can be tracked and used to gauge success in the successful implementation of the strategy.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven argues that there is great pressure on nonprofit organizations to build new and improved performance measurement Balanced Scorecard  so that they can deliver transparency and accountability that is being demanded.

Summary

In this article, author, management consultant and Balanced Scorecard expert Paul Niven focuses on the enormous challenges that organizations face when mergers happen, contending with aspects like divergent cultures, conflicting sales channels and mismatched strategies.