Articles

• Customer Perspective
  by Paul Niven
  A vital perspective for all companies regardless of their industry to track success through the eyes of their customers and to maintain leadership in the marketplace and customer minds.
• A Performance Management Framework
  by Maurice Klaus
  Understanding the potential for a common ground between strategic and operational aspects of performance management

Case Studies

The Balanced Scorecard is an essential tool for managing the organization, from setting priorities to allocating resources to managing performance.

When faced with a challenge in aligning managerial principles BKK implemented a group-wide process improvement program, driven by the identification of Critical Success Factors (CSFs) and Key Performance Indicators (KPIs).

KPI Library

Choose a list from our resource of Key performance indicators

• Labour cost as % of sales
• Revenue generated per Full Time Equivalents (FTEs)
• Unit production per FTEs
• Labour utilization rate
• Quality reject rate (employee error)
• Average days of vacancy duration - staff
• Average cost of recruitment - staff
• Average cost per vacancy filled

Tips, Tools and Techniques

• Making the Business Case
  A full scorecard design and rollout requires clear and tangible business benefits.
• Personal Scorecards
  Aligning Individual Performance with Strategic Objectives. Making strategy everyone’s job.
• Strategic Initiatives
  The work of Performance management and Strategy Implementation takes place through Strategic Initiatives.